Can i collect my parcel?
Sorry, we do not provide self-collection.
Do you ship internationally?
We do ship internationally. You may place your order as per normal and the shipping cost will be calculated for you in the checkout page.
How long do order(s) take to process?
We will mail out all order(s) within 3 working days (excluding Sat, Sun & PHs) except preorder items.
How long do overseas shipping takes?
Refer to the table here for the shipping duration. We are using Singpost Registered Mail - Air for all our overseas orders.
What type of delivery service do you provide?
Local (SG) can choose between Singpost Registered Mail and Courier Service
Overseas order is by Singpost Air Mail.
What are the timeslot for delivery?
Singpost deliver during working hours. If you prefer evening delivery, please select Courier Service and leave us a comment.
Will there be any additional charge for bounced mail?
If the mail is bounced back to us, there will be additional postage & handling charges.
What if i have not receive my parcel?
We will not entertain refunds/exchange request for loss mail through Normal Post. For Registered Mail & Courier Service, Please email us with your order ID.
* For postage not insured, we will not cover any for loss mail. (Strictly no refunds)
* For items that are insured, if singpost stated item as "delivered" , We will not cover for the loss.
* we will not cover for any loss for wrong address given
* For refunds, We will only refund in store credits and we will only refund you when Singpost approve our claim. (which takes about 3 weeks)